In less than 24 hours, Entergy Louisiana and Entergy New Orleans will be able to apply for a one-time $150 bill credit. The application process starts at 9 a.m. Wednesday, Aug. 17.

The program is made possible through a $4.4 million commitment by the utility giant and a partnership with the United Way, whose offices across the area will facilitate the application process.

To qualify, customers must be Entergy electric customers whose total household income does not exceed 250 percent of the federal poverty level, which equates to $69,000 for a family of four. For details and a list of United Way locations, click here.

Customers applying for the $150 assistance plan will need the following documents:

  • Photo ID (driver’s license or state-issued ID, passport)
  • One of the following income options for each income earner age 18 or older:
    • First page of 2021 tax return(s)
    • 2021 W2(s)
    • Last paystub(s)
    • Social Security Administration 1099 or 1042S form(s)

Late Payment and Convenience Fee Credits

Entergy is also offering late payment fee credits for eligible residential customers. If a late fee is assessed, it will be credited back to the customer’s account. To be eligible for the late fee credits, customers will need to verify their household income being less than $40,000. Visit starting August 17 for the phone number to self-verify.

For Entergy Louisiana customers, convenience fees for payments made to third-party vendors will be credited back to residential customers’ accounts through November. To be eligible for the late fee credits, customers will need to verify their household income being less than $40,000. The process for customers to verify is being finalized.

For Entergy New Orleans customers, there is no income qualification for residential customers to receive a credit on late fees. The credit for late fees, effective June 1, will be applied automatically to customer accounts. Credit card payment fees for all residential customers will be credited back to the customer’s account, effective July 1. Customers will receive credits for late fees and credit card fees through Nov. 1. 

Additionally, there is a moratorium on disconnects for nonpayment until Nov. 1, 2022. Entergy New Orleans customers that have received disconnect notices can disregard them . . . for now. However, customers are encouraged to set up payment arrangements to avoid large balances accumulating on their accounts. 

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